Terms & Conditions
Return & Refund Policy
At Friction Pro, we want you to be completely satisfied with your purchase. We understand that sometimes you may need to return a product, so we have developed the following return and refund policy to make the process as easy as possible.
Eligibility for Returns
We accept returns for most products within 7 days of the delivery date. To be eligible for a return, the product must be in its original packaging and in the same condition as when it was received.
How to Initiate a Return
To initiate a return, please contact our customer service team at +39 761 090 677 or info@frictionpro.it. Please provide your order number and a brief description of why you would like to return the product. We will provide you with instructions on how to proceed with the return.
Return Process
Once you have initiated a return, we will provide you with instructions on how to package and ship the product back to us. You are responsible for the cost of return shipping. Once we receive the product, we will inspect it to ensure that it is in its original condition. If everything checks out, we will process your refund within 7 days.
Refunds
If you are eligible for a refund, we will issue a credit to your original payment method. Please note that it may take up to 48 hours for the refund to be reflected in your account, depending on your bank or credit card company.
Online & Offline Payments Policy
We want to make the payment process as easy and secure as possible for our customers. This payment policy outlines the payment options we offer, how we process payments, and how we keep your payment information secure.
Payment Options
We accept a variety of payment options, including credit cards, debit cards, PayPal, PostePay and Apple Pay etc. We do not accept personal checks or money orders. Please note that we may require additional information, such as a billing address or phone number, to process your payment.
Payment Processing
When you place an order on our website, we will authorize your payment method for the total amount of the order. We will not charge your payment method until your order has been shipped. If your payment is declined, we will not be able to process your order.
Sales Tax
Sales tax will be applied to all orders shipped within your region. The sales tax rate will be based on the shipping address provided at checkout.
General Terms & Conditions for usage of Website
Welcome to Friction Pro. These terms and conditions outline the rules and regulations for the use of our website. By accessing this website, you accept these terms and conditions in full. If you disagree with these terms and conditions, you should contact the help and support email.
Account Registration
To use some of the services or features on our website like Placing Orders, Tracking orders and Inquiring about any product, you may be required to register an account. When you register an account, you agree to provide accurate and complete information about yourself. You are also responsible for maintaining the security of your account and any activities that occur under your account.
Ordering and Payment
To place an order on our website, you will need to follow the ordering process and provide us with accurate and complete information about the products you wish to purchase. We reserve the right to reject or cancel any orders placed on our website for any reason. We accept payments through our accepted payment methods, which may be subject to additional terms and conditions. If we are unable to process your payment, we may cancel your order.
Delivery and Returns
We will make every effort to deliver your order within the estimated delivery timeline. However, we are not responsible for delays or failures in delivery due to events beyond our control. If you wish to cancel your order or return a product, please follow our cancellation and return policies, which may be subject to additional terms and conditions. We reserve the right to refuse any returns or refunds for any reason.
Product and Service Descriptions
We make every effort to provide accurate and complete descriptions of our products and services. We also reserve the right to modify or discontinue any products or services on our website at any time without notice.
Intellectual Property
All content on our website, including text, graphics, logos, and trademarks, is our property or the property of our licensors and is protected by intellectual property laws. You may not use any content from our website without our prior written consent.
Privacy and Data Protection
We respect your privacy and are committed to protecting your personal data. Please read our privacy policy to understand our data protection practices.
Governing Law and Jurisdiction
These terms and conditions are governed by and construed in accordance with the laws. Any disputes arising from these terms and conditions will be subject to the exclusive jurisdiction of the courts.
Find Us
-
Via Della Repubblica 47,
01033, Civita Castellana, (VT) Italy - +39 (328) 927 5514
- info@frictionpro.it
In the Spotlight: News, Media, and Blog Insights
Stay informed with the latest updates from Friction Pro through our dedicated Media and Blog section. Here, we bring you expert insights, industry news, and in-depth articles that keep you ahead in the safety and workwear field. From product launches to safety tips, our content is designed to empower and educate, ensuring you’re always in the know.
